Boosting Your CRM Productivity

Data Quality

The Local Time Application is dependent on certain fields in the Accounts, Contacts, and Leads pages to compute the correct time for the destination location.

The following are the fields where correct data is needed. Please refer to Appendix A – Supported Country List to identify the correct values for each country.

Account Page Fields: Billing Country, Billing State/Province, Billing City

Contact Page Fields: Mailing Country, Mailing State/Province, Mailing City

Lead Page Fields: Country, State/Province, City

In cases when the Local Time Application could not calculate the time based on the above fields (because the address data is incomplete or inaccurate), it attempts to calculate the time based on the phone field instead.

The following are the fields where correct data is needed. Please refer to Appendix B – Supported Phone Formats to identify which phone formats are currently supported by the Application.

Account Page Fields: Phone

Contact Page Fields: Phone

Lead Page Fields: Phone

NOTE: If the data in the above fields is incomplete or inaccurate, the local time field shows the value Unknown.

 

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